Screen glitch happening for Pokemon Ultra Sun

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
hey! I was able to run the game smoothly most of the time and it runs properly but for 1/3 of the screen there are some black lines that are covering it. I saw there were a few problems that were similar to mine and when I tried to install the latest graphics driver from intel for my laptop it said that the driver was up to date. My laptop is a HP ENVY 13-ah0004ca model. Could someone be able to potentially check what my problem might be? thank you!

System Information

  • Operating System: Microsoft Windows 10 Home (64-bit)
  • CPU: Intel(R) Core™ i7-8550U CPU @ 1.80GHz 1.99 GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Citra Nightly 1821
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1920×883 90.7 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (56.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

#3

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           25.20.100.6446
CPU JIT                                      [x]
Hardware Renderer                            [ ]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
#4

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           25.20.100.6446
CPU JIT                                      [x]
Hardware Renderer                            [ ]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
#5

This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe