Screen showing black squares in Pokemon X

Issue:
I have spent 17 hours playing the game. Only 1 gym left, hadn’t had any problems before with this file. I boot up Citra and the game freezes. I close it and boot it up again, only to see that the upper screen was filled with black squares. This had happened to me before with Pokemon Moon. Does anyone know what to do to solve this? Also the game freezes after some minutes of play, suddenly

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-1035G1 CPU
  • GPU: Intel(R) UHD Graphics
  • Citra Version (found in title bar): Citra Nightly 1708
  • Game: Pokémon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt.old.txt (128.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (406.1 KB)

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: 27.20.100.8681

This driver is outdated, you need to update.

Download and install igfx_win10_100.9466.exe from: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30381/a08/igfx_win10_100.9466.exe

You might also need to install the runtimes: https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

You can check this thread for a previous discussion about this issue: https://community.citra-emu.org/t/little-black-boxes/300756/98

1 Like

it wooorks. i downloaded the driver and installed it. then restarted my computer and booted up citra, and the problem disappeared. thank you, from the bottom of my heart

hello again. so i played like 45 mins until now, but it wasn’t perfect. i could beat the last gym, but little squares were appearing again. also right now it crashed. should i install the runtimes that you posted in there?
citra_log.txt (1.5 MB)

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Yes, according to the other user in the thread I linked it is related to msvcp140.dll which is included in those runtimes. They built Citra (https://citra-emu.org/wiki/building-for-windows) and caught the crash below:

thanks, it worked :smile: now back to playing

citra_log.txt (2.8 MB)

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It was going fine but it freezed. probably isn’t anything bad, but it is kinda annoying that it just randomly freezes

Did you revert the drivers? It’s back to the old 8681.

wait what. i just installed the drives and the runtimes. did nothing else. do i have to do something?

oh i get it. i opened up device manager and my driver was out of date, so i opened idsa and its updating right now

I gave you a direct link to the latest drivers from Intel in a previous post.

yea it worked finally. thank you

1 Like

citra_log.txt.old.txt (3.6 MB)

System Information for Support

Client Version                                Nightly 1715 HEAD-afed495
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.9466
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.