Sd card problem

Citra Support
#1

Issue: when i start the game, it load a moment and then this messenge apears and i cant do nothing.

System Information

  • Operating System: windows 10 x64
  • CPU: AMD Ryzen 3 3200u with radeon vega mobile gfx
  • GPU:
  • Citra Version (found in title bar): citra nightly
  • Game: LEGO Marvel Avengers
  • Screenshot of Issue (include the full Citra window including titlebar):
    Captura de pantalla 2021-04-02 234030
    Captura de pantalla 2021-04-02 2340301920×1030 160 KB

Diagnostic Log citra_log.txt (5.4 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#4

okay, sorry for the delay.
its here
citra_log.txt (13.3 KB)

#5

System Information for Support

Client Version                                Nightly 1697 HEAD-b3cab3c
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon(TM) Vega 3 Graphics 
GPU Driver Version                            21.3.2 27.20.15003.5017
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
#6 
[  49.850495] Service.FS <Critical> core/file_sys/savedata_archive.cpp:OpenFile:91: (unreachable) Unknown error opening C:\Users\hotco\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/00040000/00168000/data/00000001/savegame.dat
[  49.850512] Service.FS <Error> core/hle/service/fs/fs_user.cpp:OpenFile:77: failed to get a handle for file [Wchar: /savegame.dat]

Seems like Citra cannot open a file in the sdmc folder. This usually either means there are issues with permissions in your Appdata folder, in which case we can try a portable Citra version, or this game requires you to dump and install it’s update file into Citra to function.

For the portable build:
Download citra-windows-mingw-20210403-b3cab3c.7z (direct link) from Release nightly-1697 · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Inside the extracted nightly-mingw folder, create a folder called user. Now run citra-qt.exe from the nightly-mingw folder and run your game.

If the above doesn’t fix the problem, try dumping and installing the game’s update file using our dumping guide: Dumping Installed Titles - Citra

#7

the first option works.
thank you so much!