SOLVED - dont know how to close

Citra Support
#1

Issue:
So i do have the problem, that I cannot play any games. I do want to load the game Pokemon Moon on the emulator, but after some seconds Citra closes, without giving me any error message. I can launch the game on my PC, but my laptop refuses to start the very same game. Any ideas?

System Information

  • Operating System: Windows 10 Home, 64-bit
  • CPU: Intel® Core™ i5 6200U CPU @2.30GHz
  • GPU: Intel HD Graphics 520
  • Citra Version (found in title bar): HEAD-45aa950
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar): I cannot upload a screenshot, because it just closes, sorry.

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

1 Like
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

So the log file, sadly, is empty, but it says that it failed to get a handle for the archive file.

As mentioned in my OP, I can launch any game I try just fine on my PC, but not on my laptop.

Error
Error.jpg1347×720 232 KB

1 Like
#4

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#5

What did you do to solve this issue?