Something's wrong with the web token

I have two accounts just for trading exclusive pokemons from one to another. it seems that I cant do that anymore. I tried to change to my alt account and take the web token, but it doesnt acknowledge the fact that I have changed my account. can someone help me fix this?

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

You’re not supposed to have duplicate accounts, you know. And you should use direct connect, not the public room lobby.