Sonic Boom Shattered Crystal Not Working Black Screen

Citra Support
#1

Issue:
I launched Citra and then tried to play Sonic Boom: Shattered Crystal. I started the game but, shortly after, it stopped working.

System Information

  • Operating System: Windows 10
  • CPU: Ryzen 3 1200
  • GPU: RTX 2060
  • Citra Version (found in title bar): Citra Nightly 1285
  • Game: Sonic Boom: Shattered Crystal
  • Screenshot of Issue (include the full Citra window including titlebar):
    Citra%20Nightly%20Screenshot
    Citra Nightly Screenshot.PNG2562×1512 53.1 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (17.1 KB)

#2

System Information for Support

Client Version                                Nightly 1285 HEAD-c81a96b
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce RTX 2060/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

System Information for Support

Client Version                                Nightly 1285 HEAD-c81a96b
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce RTX 2060/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

My game is still not working.