Sophocles' Ultra Moon Festival Plaza Crash

Citra Support
#1

Sophocles Ultra Moon crash
Whenever I do Sophocles’ first quest in the Festival Plaza in Pokemon Ultra Moon, the game just crashes

System Information

  • Operating System: Windows 10 64 bit
  • CPU: Intel Core i5 4300M
  • GPU: Intel HD Graphics 4600
  • Citra Version (found in title bar): 1773
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    Annotation 2020-06-13 234958
    Annotation 2020-06-13 2349581366×768 173 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
https://drive.google.com/file/d/1PNCsHZJ4AbMkh-YSD5VXRnf6B2huXlLB/view?usp=sharing

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#4

citra_log.txt (31.1 KB)

#5

System Information for Support

Client Version                                Canary 1773 HEAD-d299355
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4300M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4600
GPU Driver Version                            20.19.15.4531
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#6

citra_log.txt (214.1 KB)

#7

System Information for Support

Client Version                                Canary 1773 HEAD-d299355
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4300M CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4600
GPU Driver Version                            20.19.15.4531
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#8

Remove all cheats and see if that fixes it.