Switchable graphics problem


#1

Issue:
Citra recognizes my laptop videocard as Intel HD 4000 and says that I have no opengl support.

System Information

  • Operating System: Windows 7 x64
  • CPU: Intel Core i7-2670QM
  • GPU: Intel HD 4000 + AMD Radeon HD 6550M

#2

The Intel HD 4000 supports up to OpenGL 4.0, whereas Citra only requires at least OpenGL 3.3
You should be able to use Citra with your integrated graphics, so you should try updating your drivers and see if that fixes the issue.

However, if you want to use your dedicated GPU, you need to navigate to your GPU’s settings and configure Citra to utilize it. This process varies, so you may want to google “how to make an application use my dedicated GPU on laptop,” or something to that degree.


#3

If updating your drivers doesn’t work, you can try dragging and dropping the game file onto citra.exe.


#4

Hold on, the i7-2670QM uses Intel HD 3000 graphics, not HD 4000. Intel HD 3000 only supports up to OpenGL 3.1 on Windows.


#5

Then you’ll absolutely need to switch to your dedicated GPU.


#6

Now games open. It seems like games really run, because sounds play with normal speed. The only problem is a black screen. I can’t see anything.


#7

Make sure you have no 3rd party programs interfering in the background (msi afterburner, dxtory, etc) and try updating your drivers.


#8

Hi, I have the same problem. When I choose to run using hardware renderer, the game runs at good speed but with no image. When I deselect the option, the image comes up but the game runs very very very slow.
Please, need solution as soon as possible.
Thanks


#9

I have a similar problem, I have an Intel HD 4000 card on my laptop, but citra won’t start any games telling me to check if my card supports openGL 3.3 ( when it supports 4.0…), I have updated my drivers to the last version provided from hp. I used to be able to play citra normally before, this is a recent problem. Any ideas on how to fix this?


#10

Which version of Citra are you using?


#11

I don’t know, I get the error on all my unoficial builds


#12

We don’t support unofficial builds, please test on either the Nightly or the Bleeding Edge builds.


#13

Ok,I’ll do that right now and get back to you on what the outcome is!


#14

I just tried a couple of games on the latest bleeding edge build ( from 3 days ago) and I get an " unknown error pop up".The console displays this:

[Truncated due to Piracy]

[ 24.983495] Service.FS core\file_sys\archive_sdmc.cpp:ArchiveFactory_SDMC:309: Directory C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/ set as SDMC.
[ 24.984956] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/: The system cannot find the file specified.

[ 24.986866] Service.FS core\file_sys\archive_sdmcwriteonly.cpp:ArchiveFactory_SDMCWriteOnly:35: Directory C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/ set as SDMCWriteOnly.
[ 24.987980] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/
[ 24.988816] Service.FS core\file_sys\archive_source_sd_savedata.cpp:ArchiveSource_SDSaveData:42: Directory C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/ set as SaveData.
[ 24.989957] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFactory_ExtSaveData:176: Directory C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 24.991150] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/Nintendo 3DS/: The system cannot find the file specified.

[ 24.992398] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/: The system cannot find the file specified.

[ 25.008715] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/: The system cannot find the file specified.

[ 25.010558] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/extdata/: The system cannot find the file specified.

[ 25.011849] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFactory_ExtSaveData:176: Directory C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 25.013050] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/: The system cannot find the file specified.

[ 25.014362] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/: The system cannot find the file specified.

[ 25.015632] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/: The system cannot find the file specified.

[ 25.016912] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/: The system cannot find the file specified.

[ 25.018521] Service.APT core\hle\service\apt\apt.cpp:Init:672: Unable to load shared font: C:\Users\Ginebra\AppData\Roaming/Citra/sysdata/shared_font.bin
[ 25.020730] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/sysdata/: The system cannot find the file specified.

[ 25.021734] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/sysdata/00010017/: The system cannot find the file specified.

[ 25.023038] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/: The system cannot find the file specified.

[ 25.024815] Service.FS core\file_sys\savedata_archive.cpp:OpenFile:53: Non-existing file C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config can’t be open without mode create.
[ 25.026284] Service.FS core\file_sys\savedata_archive.cpp:DeleteFile:94: File not found C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config
[ 25.029248] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/00000000/: The system cannot find the file specified.

[ 25.030605] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/00000000/F000000B/: The system cannot find the file specified.

[ 25.043611] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/00000000/F000000B/user/: The system cannot find the file specified.

[ 25.046130] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Ginebra\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/00000000/F000000B/boss/: The system cannot find the file specified.

[ 25.047991] Service.FS core\file_sys\archive_extsavedata.cpp:OpenFile:90: Create flag is not supported
[ 25.048727] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:495: GL_VERSION: 1.1.0
[ 25.049275] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:496: GL_VENDOR: Microsoft Corporation
[ 25.049787] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:497: GL_RENDERER: GDI Generic
[ 25.050354] Render video_core\video_core.cpp:Init:35: initialization failed !
[ 25.050882] Core core\core.cpp:Load:85: Failed to initialize system (Error 7)!


#15

Your log states that you’re using an OpenGL version that is dramatically out of date. We require OpenGL 3.3, you’re using 1.1.0


#18

HP is probably providing broken drivers. Download and install the newest drivers directly from Intel.


#19

Help Please

[ 99.436818] Core core/core.cpp:Load:86: Failed to initialize system
(Error 7)!


#20

Don’t hijack others’ threads. Please open a new support topic with a full log, and the rest of the support template filled out.


#21