The games that I have do not open and I get a data error

Issue:

Well, the problem started when I updated my citra, it was that, when I wanted to start Pokemon Ultra Sun, it started for a moment but then it stuck and my citra slowed down, it is strange since before if it ran normally but now nothing, I tried other games and got game data error, tried to reinstall but nothing, any solution?

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1584 HEAD-910cc9e
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i3-3250 CPU @ 3.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            10.18.10.4885
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Nightly 1584 HEAD-910cc9e
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i3-3250 CPU @ 3.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                            10.18.10.4885
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Since you have a desktop computer, do you know if you have any graphics card? Go to Device Manager and check under Display adapters. See if you have more than just Intel HD Graphics.

Other than that, try this:

Hi, try this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

GPU Driver Version: 10.18.10.4885

This driver is outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=74744
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/