The ROM format is not supported

Citra Support
1

Issue:
I have dl New super mario bros 2 decrypted and zelda ocarina of time decrypted but when I want to play , citra tell me “The ROM format is not supported” , and he can’t find the ROM in my computer.

System Information

  • Operating System: windows 10 pro 64bit
  • CPU: intel core i5-7300HQ 2.50ghz (4CPUs)
  • GPU: Geforce GTX 1050Ti
  • Citra Version (found in title bar):
  • Game: Zelda ocarina of time and New super mario bros 2
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image.png1920×1080 299 KB

    Log:

    Paste your entire console window log here.

In order to save a copy of the log, follow this guide: How to Upload the Log File

2

[ 0.000000] Frontend citra_qt/main.cpp:CheckForUpdates:473: Update check started
[ 0.000212] Frontend citra_qt/main.cpp:BootGame:612: Citra starting…
[ 0.892629] Core core/core.cpp:Load:85: Failed to obtain loader for D:\Games\nightly-mingw\3DS0207 - New Super Mario Bros. 2 (Europe) (En,Fr,Ge,It,Es,Nl,Po,Ru) Decrypted.7z!
[ 0.893496] Frontend citra_qt/main.cpp:LoadROM:555: Failed to obtain loader for D:\Games\nightly-mingw\3DS0207 - New Super Mario Bros. 2 (Europe) (En,Fr,Ge,It,Es,Nl,Po,Ru) Decrypted.7z!
[ 3.539918] Frontend citra_qt/main.cpp:OnUpdateFound:486: No updates found

3

We do not support piracy. We will only help you if you have both the console and the games bought.

1 Like
4

Not strictly required. You can use a friend’s 3DS too.

5

As far as the system files go, they do have to be from your own 3DS.

1 Like
6

[ 6.211711] Frontend citra_qt/main.cpp:BootGame:647: Citra starting…
[ 6.223169] Core core/core.cpp:Load:87: Failed to obtain loader for C:/Users/School/Downloads/Pokemon_Ultra_Sun_USA_3DS-SUXXORS.torrent!
[ 6.223179] Frontend citra_qt/main.cpp:LoadROM:590: Failed to obtain loader for C:/Users/School/Downloads/Pokemon_Ultra_Sun_USA_3DS-SUXXORS.torrent!
[ 202.108853] Frontend citra_qt/main.cpp:BootGame:647: Citra starting…
[ 202.121928] Loader core/loader/loader.cpp:GetLoader:137: File C:/Users/School/Downloads/Pokemon-Ultra-Moon-EUR-MULTi8-(Retail)-Decrypted.cxi has a different type than its extension.
[ 202.122007] Core core/core.cpp:Load:95: Failed to determine system mode (Error 2)!

7

Please redump your ROM, with our Game Dumping Guides:

Dumping Game Cartridges
Dumping Installed Titles

8

There is your problem.

9

.torrent is not a 3DS rom. That is a link that allows a program to download files from a server or someone else’s computer. Stop trying to download the games, and dump them from the real copies of your games.

1 Like
10

what do you mean by dump? @Kumoashi_Kaze ?

11

Read the first community rule before asking for support.

12

Dump = Make a backup copy of a game from the original cartridge or disc.
In this case, you are going to use a modded Nintendo 3DS to make a backup copy of games that you have on a cartridge, or downloaded on the 3DS itself.
Just go to these pages to learn more.
Dumping Game Cartridges
Dumping Installed Titles

1 Like
13

Hola igual tengo el mismo problema cómo puedo resolverlo

image
image1512×2016 982 KB

14

This is an English only forum, please do not post in any other language. If you are not a native English speaker and are using a translator to assist, you may write your post in your own language as long as you provide the text of the automatic translation in the post.

16

I had the same error on android and I dumped my copy’s I fixed that error I was renaming my files and I didn’t reset my games after I named them but for some reason when I’m playing monster hunter stories my speed is at 100% and I have low fps and v sync is somehow on but the quality is great When I dumped it I copy it to my gm9 folder some people are doing it all wrong when your dumping it should be at the .3ds format