The screen below is not visible

Citra Support
1

Issue:
the screen below is not visible

System Information

  • Operating System:Windows 7 64 bits
  • CPU: Intel Core i5-430
  • GPU:
  • Citra Version : nightly 1580
  • Game: Pokemon sun
  • Screenshot of Issue
    citra
    citra1366×768 206 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (61.4 KB)

2

System Information for Support

Client Version                                Nightly 1580 HEAD-c4a4b40
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            9.18.10.3324
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
3

GPU Driver Version: Build 9.18.10.3324

This driver is outdated, you need to update.

Download win64_15.36.38.5117.zip from https://downloadcenter.intel.com/download/29312/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=76308
direct link: https://downloadmirror.intel.com/29312/a08/win64_15.36.38.5117.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since you have an old GPU and are still on Windows 7 which Microsoft has stopped supporting (since January) you should turn off the Disk Shader Cache and maybe even Hardware Shader (though only if you experience crashes).