The screen freezes when i try to play pokemon

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10.
  • CPU: Core i5 3317U.
  • GPU: Intel HD Graphics 4000.
  • Citra Version (found in title bar): Citra Nightly 1397.
  • Game: Pokemon Sun.
  • Screenshot of Issue (include the full Citra window including titlebar): https://i.imgur.com/yyH5ncL.png

Diagnostic Log
citra_log.txt (46.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1397 HEAD-020cd56
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.4358
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Build 10.18.10.4358

These drivers are outdated, you need to update:

Download win64_15.33.48.5069.zip from https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=65707
direct link: https://downloadmirror.intel.com/28799/a08/win64_15.33.48.5069.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/