The screen is black but the game and sounds are working fine

Whenever i start the game ‘Pokemon Ultra Sun’, the game starts and after i click on load the save, everything goes black. What should I do to solve this problem? Please help if you can.

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

citra_log.txt (97.6 KB)

GL_VERSION: 4.3.0 - Build 27.20.100.9365
^ This driver is out of date. To update, download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe

Let me know if you encounter any issues during the installation.

thank you so much bro! everything worked out fine. ty

bro i got another problem, sometimes in between, the game gets struck on a frame while the keys and sounds keep working. when i restart the game, citra crashes. but when i start citra again, the game works fine but the freeze happens again in 1-2 mins.

Please upload a new log file.

citra_log.txt (63.3 KB)

Core_CPUClockPercentage: 175
You appear to have messed with the CPU Clock Speed slider in your game’s per-game settings. Set that back to 100%.