Trouble getting token

#1

Issue:
Hi, I’m having issues getting a token from the citra website. It keeps giving me a prompt that says the following:

“User profile error. Please login to the community forums and then refresh this page.”

I made quite a few accounts to see if it was just because I made the account with google to no avail. Is this a problem with my account or with the back-end? In any case, I need some guidance here.

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

1 Like
#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

Same issue. It tells me to refresh even tho I do.

#4

We recently had a backend server issue which has been resolved. Please check and see if you can properly retrieve a token now.

#5

I’m still seeing the issue on my end, unfortunately. I’ll just be patient until it gets resolved completely if it is a back-end issue.

#6

@OmarSai @Aymorus If you attempt to login to the forums, then logout, then log back in once more, then navigate to https://profile.citra-emu.org/ do you see that page load? If not we’ll have to manually fix you server side.