Trying to load Pokemon Ultra Sun- Fatal Error

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

Diagnostic Log
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#2

System Information for Support

Client Version                                Canary 1377 HEAD-38c81eb
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
#3

I don’t understand how to fix it. I’m new

#4

What should I do if I get an error saying something like GetConfigInfoBlock: Config block 0xXXXXX with flags X and size X was not found ?

Sometimes a game will freeze and you’ll get an error which looks like this in the log, usually followed by a “Fatal Error”:

 Service.CFG  core\hle\service\cfg\cfg.cpp:Service::CFG::GetConfigInfoBlock:236: Config block 0xA0001 with flags 2 and size 2 was not found

In this case, try deleting the file at user/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config and running the latest version of Citra. If this does not work, then note the config block number ( 0xA0001 in the example) and file a bug report.

Follow the instructions from teh FAQ I just copied here, it’s the same thing on the link the bot gave you. You need to do what that said.

Assuming you are on windows, the user folder is located at users/yourusername/appdata/roaming/citra (and then the rest of what it shows you, /nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config