Two factor step Recuperation

Thanks a lot :
Due to problems with changing cell phone and PC, I do not have access to the two factor of my old account, and I had to create another one, I am sorry for the inconvenience, if you have information on how to recover or reset the two factor I would greatly appreciate it, use Google translator, I am from Chile and my native language is Spanish.

Without more information, there isn’t much we can do. I looked at another account attached to your IP address, but your current account is the only one. Do you remember what your account’s nickname is?