Ultra Moon crashing when attempting to open

Citra Support
1

Issue:
When trying to open Pokémon Ultra Moon, Citra closes after waiting a couple of seconds. Other Pokémon games open like normal.

System Information

  • Operating System: Windows 11
  • CPU: AMD Ryzen 7 5800X 8-Core Processor
  • GPU: NVIDIA GeForce RTX 3060 Ti
  • Citra Version (found in title bar): Citra Nightly 2000
  • Game: Pokémon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (6.5 KB)

2

System Information for Support

Client Version                               Nightly 2000  HEAD-50f22d1
Operating System                             Windows 11 Version 22H2 (Build 22621.2283)
CPU                                          AMD Ryzen 7 5800X 8-Core Processor              | AVX2 | FMA
Graphics API                                 Unknown (?)
Graphics Renderer                            ?
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

Does it also happen if you download and extract a manual build then create a new folder called user in it? This is to simulate a fresh Citra install without affecting your original install.

1 Like
4

I just tried this and now it works just fine, thanks for the help!

5

im sorry but i just have the same problem with pokemon ultra sun and i dont understand how to do what you just say.

6

You might just need to do this: