Ultra Moon Crashing while opening

Citra Support
1

Issue: Fatal Error when loaded
Enter a description of your issue here, in full detail.
When the game is opened it says fatal error and then nothing loads as seen in the screenshot. When I open Alpha Sapphire it runs fine but base Moon also has this error.

System Information

  • Operating System: Windows 11 Home
  • CPU: 11th Gen Intel Core i5-1135G7
  • GPU: Intel Iris Xe Graphics
  • Citra Version (found in title bar): Nightly 1996
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1920×1080 144 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (11.7 KB)

2

System Information for Support

Client Version                               Canary 2630  HEAD-206011f
Operating System                             Windows 11 Version 22H2 (Build 22621.2283)
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           31.0.101.4826
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

Seems to look like a corrupted ROM. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.