Ultra moon freeze on citra while professor saying it's first 5 lines

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i3-7100U CPU @ 2.40GHz | AVX2 | FMA
  • GPU: Intel(R) HD Graphics 620
  • Citra Version (found in title bar): Nightly 1759 | HEAD-3df43f9
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

while the professor is saying it’s first 5 lines and i will be about to choose my name before that my game gets freezed and pressing any buttons doesn’t work . Tried a tons of restart then tried deleting the OpenGL folder and also had enabled Accurate Multiplication but none of the thing works. Other games like Pokemon Omega Ruby , Pokemon X , etc. works completely fine

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (19.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1759   HEAD-3df43f9
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           23.20.16.4973
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. to update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1404.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download https://downloadmirror.intel.com/723911/igfx_win_101.1404.exe