Ultra Moon keeps crashing

Citra Support
1

Issue:
During the starting video call with Kukui, my game freezes, fps drops to 0, then Citra just closes.

System Information

  • Operating System: Microsoft Windows 11 Home
  • CPU: Processor Intel(R) Core™ i7-8550U CPU @ 1.80GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Nightly 1893
  • Game: Ultra Moon

Diagnostic Log
citra_log.txt (5.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
3

citra_log.txt (16.8 KB)

4

GL_VERSION: 4.3.0 - Build 22.20.16.4815
^ This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe

5

thank you so much!!! this worked for me, but it was a pain in the ass to do. But I can play ultra moon now, thank you!

6

I wish there were an easier way to do it. But you can thank Intel that there isn’t one.