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ultra moon crashes during the intro
- Operating System: windows 10
- CPU: i3-6006U(2.0GHz,3MB L3 Cache)
- GPU: intel HD Graphics 520
- Citra Version (found in title bar): nightly 1601
- Game: ultra moon
- Screenshot of Issue (include the full Citra window including titlebar):
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citra_log.txt (24.0 KB)
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System Information for Support
Client Version Nightly 1601 HEAD-f72be7a
Operating System Windows 10 (10.0)
CPU Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API OpenGL 3.3.0
Graphics Renderer Intel(R) HD Graphics 520
GPU Driver Version 126.96.36.19938
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [ ]
I did not find anything wrong in your log file. Please wait for a moderator to assist.
GPU Driver Version: 188.8.131.5238
This driver is outdated, you need to update.
win64_184.108.40.20673.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_220.127.116.1173.zip
then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
After you have installed that download and install
igfx_win10_100.8587.exe from: https://downloadcenter.intel.com/download/29808/Intel-Graphics-Windows-10-DCH-Drivers?product=91157
direct link: https://downloadmirror.intel.com/29808/a08/igfx_win10_100.8587.exe
Also do this:
- Open Citra then go to
File->Open Citra Folder
shaders folder then delete the
opengl folder if it is there.
Emulation->Configure... then click on
Graphics on the left
- Turn on
Disk Shader Cache
Disk Shader Cache currently has a bug when
Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.
Accurate Multiplication turned on, do not turn it off.
thank you the game is working now. I’ll inform if any glitches occur again.
Also can you please tell me what is the use for the igfx_win10_100.8587 file
To update the driver to the latest version. You need to update to 6373 first in order to install 8587. It is recommended that you update to 8587.
If I only linked you 8587 you would eventually say “I can’t install it” so that’s why I gave you instructions for 6373 first. It is a bit complicated, you can blame HP, Lenovo, Dell, Acer and the other OEMs