Ultra Sun and Ultra Moon lower screens and movement keys don't work

When I open Ultra Sun and Ultra Moon the lower screen is either black or static looking and movement keys don’t do anything. Sorry, I forgot to add that it worked fine before the update.

System Information

  • Operating System:
  • CPU: Intel(R) Core™ i5-7400 CPU @ 3.00GHz 3.00 GHz
  • GPU: Intel(R) HD Graphics 630
  • Citra Version (found in title bar): 1724
  • Game: Pokemon Ultra Sun and Ultra Moon

Diagnostic Log
citra_log.txt (53.7 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It seems you accidentally reopened Citra before uploading citra_log.txt which would clear the log. Redo the steps to get a new log and make sure you have started the game and reach the issue in-game before you close Citra. You can also upload citra_log.txt.old.txt

System Information for Support

Client Version                                Nightly 1724 HEAD-19617f7
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon (TM) RX 560
GPU Driver Version                            20.12.1 27.20.14501.28009
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

System Information for Support

Client Version                                Nightly 1724 HEAD-19617f7
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon (TM) RX 560
GPU Driver Version                            20.12.1 27.20.14501.28009
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.