Ultra Sun Crash on Route 11

Issue:
I have problem in ULTRA SUN game.The problem is,as soon as the ROTOM gives me the prize money boost on route 11,the game crashes.

Main point to be noted is that before this, the game never crashed,running very smoothly from start.
Please look into this matter.

Thank You.

System Information

  • Operating System: Windows 10 Pro 64-bit
  • CPU: Intel Pentium G2100T @ 2.60GHz Ivy Bridge 22nm Technology
  • GPU: HP W1972a ([email protected]) Intel HD Graphics (Intel)
  • Citra Version (found in title bar): 1755
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (53.6 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1755 HEAD-41dc0b7
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Pentium(R) CPU G2030T @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

I updated my graphics driver and disabled the cheats,still the same problem occured.The new log is here,
citra_log.txt (76.7 KB)

System Information for Support

Client Version                                Canary 1755 HEAD-41dc0b7
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Pentium(R) CPU G2030T @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics
GPU Driver Version                            10.18.10.5129
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Enabling Accurate Multiplication solved the problem.

Thank You So Much

how enambre accurate multiplication?i have same problem crash on road 11.

Click on Emulator>Configure>Graphics>Enable Hardware Shader>Accurate Multiplication

*It also may be inside Advanced options in Graphics(depends on the version of emulator you are using)

Hope it helps.If not let me know.

i found dat option and flagged on,but citra still crash on route11 near a mom with a son when rotom appear to talk and give me some power or some likethat:everytime i reach the place,start talk then game freeze and citra crash

Sorry to hear that buddy.

I was also very mad when my game crashed as I wanted to play this game so desperately,so I asked from the citra community.But in my case their solution worked(Enabling Accurate Multiplication).In your case problem is something else.Here I have some suggestions:-

1.What they said(update graphics card drivers,disable cheats,update to the latest version of citra)

2.Reinstalling Citra
First make a copy of your save file.To do that,right click on the game icon and click on Open Save Data Location.There you will find a file named “main”. Copy that file anywhere else in your pc.Then unistall Citra fully from your pc.Then again install the latest version (Canary Build)from the official site.Add the game as you did before.Again right click on the game,open save data location.This time it will be empty.Paste the file you copied before.Cross your fingers and open the game.

*Most of my friends had the same issue on their windows 7,8,8.1
But after upgrading to windows 10, their issue resolved.
*Low CPU,GPU,RAM is not the cause,I completed my game on my Intel Pentium,with Intel Integrated Graphics (700 MB),with 2 GB RAM

If none of the above works (including the * points)then you better post a new post in Citra.They will ask you for the game screenshot where the error occurred and the game log file and your PC specs.Provide them and they will proceed you further in your case.

Please let me know if I was of any help.

Regards,
A Pokemon fan like you.

Sorry to hear that buddy.

I was also very mad when my game crashed as I wanted to play this game so desperately,so I asked from the citra community.But in my case their solution worked(Enabling Accurate Multiplication).In your case problem is something else.Here I have some suggestions:-

1.What they said(update graphics card drivers,disable cheats,update to the latest version of citra)

2.Reinstalling Citra
First make a copy of your save file.To do that,right click on the game icon and click on Open Save Data Location.There you will find a file named “main”. Copy that file anywhere else in your pc.Then unistall Citra fully from your pc.Then again install the latest version (Canary Build)from the official site.Add the game as you did before.Again right click on the game,open save data location.This time it will be empty.Paste the file you copied before.Cross your fingers and open the game.

*Most of my friends had the same issue on their windows 7,8,8.1
But after upgrading to windows 10, their issue resolved.
*Low CPU,GPU,RAM is not the cause,I completed my game on my Intel Pentium,with Intel Integrated Graphics (700 MB),with 2 GB RAM

If none of the above works (including the * points)then you better post a new post in Citra.They will ask you for the game screenshot where the error occurred and the game log file and your PC specs.Provide them and they will proceed you further in your case.

Please let me know if I was of any help.

Regards,
A Pokemon fan like you.