Ultra Sun crash

Enter a description of your issue here, in full detail.
I have a problem in USUM . When the game is starting with the message from professor kukui, the game stops and does not respond . Didn’t happen earlier though ……… . In both nightly and canary.

System Information

  • Operating System: Windows 10 64-bit OS
  • CPU: Intel i3 6100 3.70 Ghz
  • GPU: Intel 530 HD
  • Citra Version (found in title bar): Citra Nightly HEAD-45aa950 and Canary HEAD f69feeb
  • Game: Pokémon Ultra Sun , Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (9.8 KB)

In order to save a copy of the log, follow this guide:

I found some issues in that log that need resolving:

How did you dump your game?

My friend setup everything. Earlier there was no problem at all but when I downloaded an update for oras , x y , sm , this started happening . My sun and moon just goes to the start screen and there is a black screen . My oras showed that it was encrypted . So I copied the save file and redumped the game . No matter how many times I redump it always shows that it is encrypted. Also there is " Ver 1.1 " on them sm logo . How do I uninstall the CIA update?

Are you following our dumping guides for games / updates?

My friend with the 3ds lives just nearby . My 3ds broke so he lends me his . YES I FOLLOW THE INSTRUCTIONS ON THE FORUM

The guide for dumping games aren’t on the forums. Please follow this (if you have a cartridge) and this (if the game is installed from eShop)

Can you tell me how to uninstall the CIA update ?
And by forum I meant the website instructions .

Right click on the game in Citra’s game list and select Open Update Data Location. Delete all of the contents in that folder.

1 Like

thanks a lot . Just to say you guys have done an awesome job in these 4 years :star_struck::star_struck:

turning off hardware acceleration did work. But now its running on only 30% speed. Not playable like this. still need help to fix the issue :confused:

The only ‘fix’ if it’s too slow with hardware shaders off, is to buy a better gpu that supports OGL better. There’s no magic fix for this, it’s just a basic thing the program needs to perform. Avoid AMD gpu’s, use Nvidia where possible.

So im at the part after you get your starter pokemon and running to the grass where you get your first static wild pokemon encounter or whatever it’s called and im using an attack but before the animation for it can even start the game just freezes up and just crashes shutting citra down completley i have included my file attachment for this problem im having. (I’m playing the game on my laptop.)
citra_log.txt (66.9 KB)

System Information for Support

Client Version                                Canary 1431 HEAD-de8c94d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

My ultramoon copy, crash when i use rotomdex’s powers, and in a point of the story, i’m bound to use it. HELP ME

I dont see an option for that. (hi im having this problem as well)