Ultra Sun Crashed

Issue: Ultra Sun Crashed
Enter a description of your issue here, in full detail.
I randomized Ultra Sun on my Windows 10 PC for my little brother. It’s worked fine for me, but he can’t open it. Citra just goes white and then goes black with ‘Fatal Error Encountered’ in the bottom left.

System Information

  • Operating System: macOS Catalina
  • CPU: Intel Iris Graphics 6100 1536 MB
  • GPU: 2.7 GHz Dual-Core Intel Core i5
  • Citra Version (found in title bar): Nightly 1690
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (14.6 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1690 HEAD-2ddecf3
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) Iris(TM) Graphics 6100
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

citra_log.txt (14.6 KB)

System Information for Support

Client Version                                Nightly 1690 HEAD-2ddecf3
Operating System                              macOS 10.15
CPU                                           Intel(R) Core(TM) i5-5257U CPU @ 2.70GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) Iris(TM) Graphics 6100
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Pretty sure it can’t be corrupted as it works fine on my Windows 10 PC.

It’s possible the file got corrupted when you transfered it from your Windows PC to your Mac device.