Ultra Sun Crashes after title screen

Issue:
When I start Ultra Sun, I can get past the title screen but when I select my player to continue, the sound plays but then it crashes. The game used to play at 100% speed just fine. This same problem happens with Pokemon Sun.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i3-7100U CPU @ 2.40GHz 2.40 GHz
  • GPU: Intel(R) HD Graphics 620
  • Citra Version (found in title bar): Citra Canary 1976
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Ultra sun Log: citra_log.txt (116.8 KB)
.
Sun Log: citra_log.txt (151.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1976 HEAD-3926531
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Still crashes
citra_log.txt (18.2 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

Client Version                                Canary 1976 HEAD-3926531
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

System Information for Support

Client Version                                Canary 1976 HEAD-3926531
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.9466.exe from: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30381/a08/igfx_win10_100.9466.exe