Ultra sun fatal error pls help

Issue:
Enter a description of your issue here, in full detail.
Whenever i try to start ultra sun citra says fatal error. does anyone know how to fix this?
System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (37.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1798 HEAD-fb15c4b
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 3 3100 4-Core Processor              
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                            446.14
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Read what the bot said and check the steps in the FAQ.
Your config savegame got corrupted, so you need to delete the following file %appdata%/Citra/user/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config.

and once i delete that it will work?

and do i find that in the log or somewhere else

It’s a path to a file. You can enter it in the Windows File Explorer and it will lead you to the config file you need to delete.

i entered it into the search and it said “no items match your search”

you have to first type windows+R then type %AppData% in it and press ok and then follow that…

Thank you so much, THAT WORKED!!

1 Like

citra_log.txt (103.5 KB)

System Information for Support

Client Version                                Nightly 1584 HEAD-910cc9e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

fatal error at the bigining of pokemon please help citra_log.txt (1.3 KB)

your log has not been uploaded fully…