Ultra sun freezing

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) pentium(R) silver N5000 CPU @1.10GHz
  • GPU: Intel (R) UHD Graphics 605
  • Citra Version (found in title bar): nightly 1762
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (5.8 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt.old.txt (114.1 KB)

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 605
GPU Driver Version                           30.0.101.1340
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

all my games are freezing now omega ruby ultra sun, sinking sapphire, x even though i was able to play us,or and x to completion without any issues in the past and i’m using the same device

When does the freeze occur?

it occurs randomly the audio for the game is still playing and u just see the game stuck in one place, if i try to restart it i hear the audio but i get a black screen

citra_log.txt (1.6 MB)
now froze again

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 605
GPU Driver Version                           30.0.101.1340
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

Please try updating your GPU driver to the latest available: Intel® Graphics – Windows* DCH Drivers


citra_log.txt (526.4 KB)
tried updating driver and using an older version

System Information for Support

Client Version                               Nightly 1392   HEAD-ddb7ead
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 605
GPU Driver Version                           30.0.101.1660
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

It appears that you’re currently using some form of ROM hack instead of the base game. Please make sure to confirm whether the issue is also occurring on the base ROM to rule out any issues with the ROM hack’s application.