Ultra sun gives black screen when starting the game

Issue:
So, the moment I open up Ultra Moon, it works fine, until I go from the menu to the actual game, at that moment, the screen goes black. I can hear the music, and I hear that I can move, but eventually it crashes. I tried disabling the hardwere renderer, and although that works, the software gets, really, REALLY SLOW.

System Information

  • Operating System: Windows 11
  • CPU: Intel(R) Core™ i5-825OU CPU @ 1.60GHz
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version: Citra Canary 2087
  • Game: Ultra Moon
  • Screenshot of Issue:
    Before I click on the menu

After I click on the menu

Diagnostic Log
citra_log.txt.old.txt (28.0 KB)

System Information for Support

Client Version                               Canary 2087   HEAD-95a101f
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           23.20.16.4849
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is very old. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1404.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download https://downloadmirror.intel.com/723911/igfx_win_101.1404.exe

THANKYOUTHANKYOUUUUUUU

I already kind of gave up due to the error message that said that I am not able to download the driver, but that guide absolutely saved me.

I am estatic rn thanks

1 Like