Ultra Sun keeps Crashing

Issue:
Enter a description of your issue here, in full detail.
The game keeps crashing as I’m about to talk to Kukui or after I already started

System Information

  • Operating System: macOS High Sierra 10.13.6

  • CPU: 1,4 GHz Intel Core i5

  • GPU: 1,4 GHz Intel Core i5

  • Citra Version (found in title bar): 1763

  • Game: Pokemon Ultra Sun

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (42.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1763   HEAD-856b3d6
Operating System                             macOS High Sierra (10.13)
CPU                                          Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel HD Graphics 5000 OpenGL Engine
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

Go to Citra>Preferences>Graphics>Advanced Tab and disable Hardware Shaders. Now try again.

1 Like

It didn’t crash but now I’m getting 14-18 FPS. It even hits 12 FPS in cutscenes. It only hits 30 sometimes when not a lot of things are moving… Is there a way to keep it at 30 FPS like before?

citra_log.txt (87.1 KB)

System Information for Support

Client Version                               Nightly 1763   HEAD-856b3d6
Operating System                             macOS High Sierra (10.13)
CPU                                          Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel HD Graphics 5000 OpenGL Engine
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                               Nightly 1763   HEAD-856b3d6
Operating System                             macOS High Sierra (10.13)
CPU                                          Intel(R) Core(TM) i5-4260U CPU @ 1.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel HD Graphics 5000 OpenGL Engine
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

It didn’t crash but now I’m getting 14-18 FPS. It even hits 12 FPS in cutscenes. It only hits 30 sometimes when not a lot of things are moving… Is there a way to keep it at 30 FPS like before?

If anyone runs into this, I kept “Enable Hardware Render” enabled but disabled “Enable Hardware Shader” and the game runs smoothly!

citra_log.txt (4.0 KB)
i am also having the same problem, i tried disabling enable hardware shader and the game crashes everytime it shows professor kukui

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (20.9 KB)

GL_VERSION: 4.3.0 - Build 27.20.100.8854
^ This driver is out of date. To update, download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe

Let me know if you encounter any issues during the installation.

game will crashes during the video call at the beginning of the game… tried everything here but didnt work
citra_log.txt (1.9 MB)

Go to Emulation>Configuration>Graphics>Advanced Tab and disable V-Sync here. Your iGPU has issues with it.

still crashing…
citra_log.txt (1.3 MB)
also I installed the graphics driver but i still cant play in the newer versions of citra… can u tell me which gl version gfx_win_101.2115 is in?

However, it’s crashing due to something else: unmapped reads.
This might be an indication that one of your cheat codes is causing issues. It would be best to delete them all at once just to be sure:
Go to File>Open Citra Folder, then open up the cheats folder. Delete the 00040000001B5000.txt file found here. Now try your game again in Citra. If it still crashes, upload a new log file.

This is to be expected. Your hardware is too old to use the latest drivers. The one you are currently on (10.18.10.5161) is the “newest” driver you can use. Which does not support the OpenGL 4.3 version that the newer versions of Citra require.

its working now thanks so much

but is it possible to use a no outline cheat cause when i do, it crashes

Make sure that the cheat code matches the game update version of your game.

It´s work for me thx