Ultra Sun/moon Crash

Issue:
Ultra sun and moon both freeze during the kui kui call

System Information

  • Operating System: 64-bit operating system, x64-based processor

  • CPU: Intel(R) Core™ i3-7100U CPU @ 2.40GHz 2.40 GHz

  • GPU: Intel(R) HD Graphics 620

  • Citra Version (found in title bar): Citra Nightly 1794

  • Game: Pokemon Ultra Moon
    citra_log.txt (16.2 KB)

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1794   HEAD-e24e2a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           27.20.100.8730
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

citra_log.txt (17.8 KB)

System Information for Support

Client Version                               Nightly 1794   HEAD-e24e2a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           27.20.100.8730
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe

Let me know if you encounter any issues during the installation.

citra_log.txt (18.0 KB)

System Information for Support

Client Version                               Nightly 1794   HEAD-e24e2a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           26.20.100.7324
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

You now appear to be on an even older driver. Please reinstall the driver again using the instructions I gave you earlier. After the installation is complete, restart your computer and try your game again. If it still causes the same issue, upload a new log file.