Ultra Sun not working?


#1

When I get to the part where Kukui asks your gender, the game freezes.

System Information

  • Operating System: Windows 10 Home 64-bit
  • CPU: Intel Core i5-8250U
  • GPU: Intel UHD Graphics 620
  • Citra Version: Nightly 967
  • Game: Ultra Sun
  • Screenshot of Issue

**Diagnostic Log
<a classcitra_log.txt (20.6 KB)
=“attachment” href="/uploads/default/original/2X/3/3c9dff5072c874f1e935162701628d3e8ca8e257.txt">citra_log.txt (20.6 KB)


#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.


#3

Put your CPU and GPU, an easy way to find that is to press Winkey + R and type dxdiag and press enter, a windows will pop up click ok if a message appear, in this windows on the System tab you can view your Processor name (CPU) and on the Display tab you can view the Name (GPU). also upload your log, follow the bot instructions for that.


#4

I did not find anything wrong in your log file. Please wait for a moderator to assist.


#5

Disable ‘Enable Hardware Shader’ before launching the game.