Ultramoon issue

Issue:
The game worked perfectly just days ago, but now when i enter the game (the intro plays correctly) a huge ralentization in the emulation happens and then, there is a black screen with sound, the game works if you play it but just the sound, no image.

System Information

  • Operating System: Windows 10 Pro
  • CPU: Intel® Core™ ¡3-6006U (2.0 GHz, 3MB L3 Cache)
  • GPU: Intel® HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1363
  • Game: Pokémon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (237.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1363 HEAD-223bfc9
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.5038
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

23.20.16.5038

These drivers are outdated, you need to update.

download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further: https://downloadcenter.intel.com/download/29058/Intel-Graphics-Windows-10-DCH-Drivers?product=91157 (download the .exe this time).

OMG it works! thank you so much!

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