Unable to play any games

Issue
I can’t play any game… I tried both pokemon moon and pokemon ultra moon, and neither worked… All I got was a “Citra-qt.exe has stopped working”
System Information

  • Operating System: Windows 7 Professional
  • CPU:
  • GPU:
  • Citra Version (found in title bar): Citra 1415
  • Game: Pokemon Ultra Moon

Diagnostic Log
Errors:
[ 41.818533] Audio.DSP audio_core/hle/ffmpeg_dl.cpp:InitFFmpegDL:64: Could not load avutil-56.dll: The specified module could not be found.
and
[ 41.859439] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:544: ClCertA file missing
Please help me… Me just wants to play some games :frowning: .
Still doesn’t worK
citra_log.txt (6.6 KB)
P.S. Should also mention that I have found avutil-56.dll in my sistem, even tought it says that it could not be found…

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Canary 1154 HEAD-11c5c74
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Canary 1154 HEAD-11c5c74
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Canary 1154 HEAD-11c5c74
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Canary 1154 HEAD-11c5c74
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

According to your log you are using canary-1154, update to the latest citra build. also ROM hacks/modifications are unsupported, try running your game without any ROM hacks/modifications.

Kinda weird. On the title bar it says I have citra canary 1415.
Thank you for your help. I will try later to see if it works.