Unable to start Pokemon Ultra Moon (fatal error)

Citra Support
#1

Issue:
When I try to start PokemonUM Citra crashes and comes up with a fatal error. I’ve already tired to fix the problem with that Citra Fix file but it hasn’t worked for me (I’m assuming it’s because it’s outdated with my version).

Sorry if this question keeps coming up, I’m very new to Citra.

System Information

  • Operating System: 64-bit operating, x64-based processor
  • CPU: Intel(R) Core™ i5-8250U CPU @ 1.60GHz 1.80GHz
  • Citra Version (found in title bar): 1977
  • Game: Pokemon Ultra Moon

Diagnostic Log
citra_log.txt (1.3 KB)

#2

Make sure you have done step 1 correctly at How to Upload the Log File . Your log filter is currently set to *:Critical which is incorrect, you must set it to *:Info

Upload a new log after you have done that.

#3

I keep changing *:Critical to *Info by typing it in manually, is there a different way I’m supposed to do that?

I’ve tried to do it again, here’s the file just in case I finally did it.
citra_log.txt (1.3 KB)

#4

Can you take a screenshot of the Debug menu so I can see if it is correct?

#5

This is what it looks like when I open the Debug menu:

Screenshot (452)
Screenshot (452)1920×1080 133 KB

And this is after manually typing in *:Info

Screenshot (454)
Screenshot (454)1920×1080 133 KB

#6

Hm, so it doesn’t save it as *:Info next time you open Citra?

You can try reset the settings by deleting the config file in the config folder (access it by File -> Open Citra Folder). Close Citra before you delete qt-config.ini.

#7

Thank you, it’s saving as *:Info now (:

This is the new log:
citra_log.txt (13.6 KB)

#8

System Information for Support

Client Version                                Canary 1977 HEAD-6c8837b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8854
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

#9

citra_log.txt (13.6 KB)

#10

System Information for Support

Client Version                                Canary 1977 HEAD-6c8837b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8854
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.