Unknown error upon opening game file

Issue:
I’m running the latest bleeding edge build of Citra (couldn’t get the nightly build to open due to 0xc0000005 error that installing the Visual C++ package didn’t fix), and tried running a game dumped from a cartridge, but when I try to open the .3ds file with it, an error message box pops up that says “Unknown error” (see image). I didn’t change any of the configuration settings prior to this.

I’m not sure if Citra just can’t run this game at all, if there’s something wrong with the configuration, or if there’s a file I need that I don’t have, so any help is appreciated. I wanted to test the emulation procedure on A Link Between Worlds first so I know that it works before dumping two of my Pokemon games (Alpha Sapphire and Moon, which I haven’t dumped yet) - and because I eventually want to record footage for a Let’s Play of the game.

System Information

  • Operating System: Windows 7 Home Premium SP1
  • CPU: Intel Core i7-2670QM, 2.20 GHz
  • GPU: Intel HD Graphics (also Radeon 7470M, but doesn’t seem to be used)
  • Citra Version (found in titlebar): HEAD-a6eafb0 (app 0.1.202, Bleeding Edge)
  • Game: The Legend of Zelda: A Link Between Worlds
  • Screenshot of Issue (include the full Citra window including titlebar):

    Log:
    [ 0.000000] Common.Filesystem common\file_util.cpp:IsDirectory:122: stat failed on C:\Users\Rebecca\AppData\Local\citra\app-0.1.202/user/: The system cannot find the file specified.

[ 0.001149] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Rebecca\AppData\Roaming/Citra/config/qt-config.ini
[ 0.125731] Loader core\loader\loader.cpp:GetLoader:142: Loading file C:/Users/Rebecca/Desktop/emulation/citra/games/CTR-P-BZLE-dec.3ds as NCSD…
[ 0.125837] Loader core\loader\ncch.cpp:LoadExeFS:256: Only loading the first (bootable) NCCH within the NCSD file!
[ 0.125864] Loader core\loader\ncch.cpp:LoadExeFS:280: Name: CTRJack
[ 0.126154] Loader core\loader\ncch.cpp:LoadExeFS:281: Program ID: 00040000000EC300
[ 0.126168] Loader core\loader\ncch.cpp:LoadExeFS:286: Code section is not compressed. This is very unusual and might be handled incorrectly by Citra.
[ 0.126180] Loader core\loader\ncch.cpp:LoadExeFS:287: Forcing compression on…
[ 1.679109] Frontend citra_qt\main.cpp:BootGame:339: Citra starting…
[ 1.701205] Loader core\loader\loader.cpp:GetLoader:142: Loading file C:/Users/Rebecca/Desktop/emulation/citra/games/CTR-P-BZLE-dec.3ds as NCSD…
[ 1.701258] Loader core\loader\ncch.cpp:LoadExeFS:256: Only loading the first (bootable) NCCH within the NCSD file!
[ 1.701294] Loader core\loader\ncch.cpp:LoadExeFS:280: Name: CTRJack
[ 1.701315] Loader core\loader\ncch.cpp:LoadExeFS:281: Program ID: 00040000000EC300
[ 1.701335] Loader core\loader\ncch.cpp:LoadExeFS:286: Code section is not compressed. This is very unusual and might be handled incorrectly by Citra.
[ 1.701361] Loader core\loader\ncch.cpp:LoadExeFS:287: Forcing compression on…
[ 1.706649] Service.FS core\file_sys\archive_sdmc.cpp:ArchiveFactory_SDMC:309: Directory C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/ set as SDMC.
[ 1.706789] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/
[ 1.706827] Service.FS core\file_sys\archive_sdmcwriteonly.cpp:ArchiveFactory_SDMCWriteOnly:35: Directory C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/ set as SDMCWriteOnly.
[ 1.706920] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/
[ 1.707024] Service.FS core\file_sys\archive_source_sd_savedata.cpp:ArchiveSource_SDSaveData:42: Directory C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/ set as SaveData.
[ 1.707104] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFactory_ExtSaveData:176: Directory C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 1.707230] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Rebecca\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/extdata/
[ 1.707268] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFactory_ExtSaveData:176: Directory C:\Users\Rebecca\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 1.707358] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Rebecca\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/
[ 1.707521] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Rebecca\AppData\Roaming/Citra/sysdata/shared_font.bin
[ 1.710432] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:495: GL_VERSION: 3.1.0 - Build 8.15.10.2476
[ 1.710473] Render.OpenGL video_core\renderer_opengl\renderer_open

Your log is truncated, but the issue is [ 1.710432] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:495: GL_VERSION: 3.1.0 - Build 8.15.10.2476

Your GPU (HD3000) doesn’t support OpenGL 3.3 on Windows, so it won’t work with Citra.

I have the same problem but my computer is running with NVIDIA GEFORCE 840M which support OpenGL 3.3. Here’s my log :

[ 0.001324] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/config/qt-config.ini
[ 0.104100] Loader core\loader\loader.cpp:GetLoader:142: Loading file .
/Phoenix Wright - Ace Attorney Trilogy HD.3ds as NCSD…
[ 0.104286] Loader core\loader\ncch.cpp:LoadExeFS:256: Only loading
the first (bootable) NCCH within the NCSD file!
[ 0.104495] Loader core\loader\ncch.cpp:LoadExeFS:280: Name:
00000000
[ 0.104747] Loader core\loader\ncch.cpp:LoadExeFS:281: Program ID:
0004000000000000
[ 5.530005] Service.FS core\file_sys\archive_sdmc.cpp:ArchiveFactory_SD
MC:309: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/ set as SDMC.
[ 5.530667] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/
[ 5.530889] Service.FS core\file_sys\archive_sdmcwriteonly.cpp:ArchiveF
actory_SDMCWriteOnly:35: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/sd
mc/ set as SDMCWriteOnly.
[ 5.531489] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/
[ 5.531973] Service.FS core\file_sys\archive_source_sd_savedata.cpp:Arc
hiveSource_SDSaveData:42: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/s
dmc/Nintendo 3DS/00000000000000000000000000000000/000000000000000000000000000000
00/title/ set as SaveData.
[ 5.532600] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFac
tory_ExtSaveData:176: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/
Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/e
xtdata/ set as base for ExtSaveData.
[ 5.533256] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/Nintendo 3DS/0000
0000000000000000000000000000/00000000000000000000000000000000/extdata/
[ 5.534070] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFac
tory_ExtSaveData:176: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/nand/
data/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 5.534682] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/nand/data/000000000000
00000000000000000000/extdata/
QObject::connect: invalid null parameter
[ 34.107202] Frontend citra_qt\main.cpp:BootGame:352: Citra starting…
[ 34.133047] Loader core\loader\loader.cpp:GetLoader:142: Loading file .
/Phoenix Wright - Ace Attorney Trilogy HD.3ds as NCSD…
[ 34.133979] Loader core\loader\ncch.cpp:LoadExeFS:256: Only loading
the first (bootable) NCCH within the NCSD file!
[ 34.134588] Loader core\loader\ncch.cpp:LoadExeFS:280: Name:
00000000
[ 34.135173] Loader core\loader\ncch.cpp:LoadExeFS:281: Program ID:
0004000000000000
[ 34.140890] Service.FS core\file_sys\archive_sdmc.cpp:ArchiveFactory_SD
MC:309: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/ set as SDMC.
[ 34.142105] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/
[ 34.142816] Service.FS core\file_sys\archive_sdmcwriteonly.cpp:ArchiveF
actory_SDMCWriteOnly:35: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/sd
mc/ set as SDMCWriteOnly.
[ 34.143566] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/
[ 34.144146] Service.FS core\file_sys\archive_source_sd_savedata.cpp:Arc
hiveSource_SDSaveData:42: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/s
dmc/Nintendo 3DS/00000000000000000000000000000000/000000000000000000000000000000
00/title/ set as SaveData.
[ 34.144872] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFac
tory_ExtSaveData:176: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/
Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/e
xtdata/ set as base for ExtSaveData.
[ 34.145613] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/sdmc/Nintendo 3DS/0000
0000000000000000000000000000/00000000000000000000000000000000/extdata/
[ 34.146364] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFac
tory_ExtSaveData:176: Directory C:\Users\Utilisateur\AppData\Roaming/Citra/nand/
data/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 34.147436] Common.Filesystem common\file_util.cpp:CreateFullPath:20
0: path exists C:\Users\Utilisateur\AppData\Roaming/Citra/nand/data/000000000000
00000000000000000000/extdata/
[ 34.148448] Service.APT core\hle\service\apt\apt.cpp:Init:672: Unabl
e to load shared font: C:\Users\Utilisateur\AppData\Roaming/Citra/sysdata/shared
_font.bin
[ 34.149597] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cp
p:Init:495: GL_VERSION: 1.1.0
[ 34.150202] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cp
p:Init:496: GL_VENDOR: Microsoft Corporation
[ 34.150729] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cp
p:Init:497: GL_RENDERER: GDI Generic
[ 34.151365] Render video_core\video_core.cpp:Init:35: initialization f
ailed !
[ 34.151883] Core core\core.cpp:Load:85: Failed to initialize system
(Error 7)!

I clearly see where is the error but I can’t find any solutions… :cry:

You probably want to update your drivers, because the installed one is not from Nvidia.

I updated using NVIDIA GeForce Experience and it didn’t work so I used the one on the NVIDIA Website and it worked. Thank you :smile:

1 Like

[ 5.581108] Loader core\loader\ncch.cpp:LoadExeFS:281: Program ID: 0004000000175E00
[ 5.591791] Service.FS core\file_sys\archive_sdmc.cpp:ArchiveFactory_SDMC:309: Directory C:\Users\Sony\AppData\Roaming/Citra/sdmc/ set as SDMC.
[ 5.592780] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Sony\AppData\Roaming/Citra/sdmc/
[ 5.592956] Service.FS core\file_sys\archive_sdmcwriteonly.cpp:ArchiveFactory_SDMCWriteOnly:35: Directory C:\Users\Sony\AppData\Roaming/Citra/sdmc/ set as SDMCWriteOnly.
[ 5.593245] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Sony\AppData\Roaming/Citra/sdmc/
[ 5.593421] Service.FS core\file_sys\archive_source_sd_savedata.cpp:ArchiveSource_SDSaveData:42: Directory C:\Users\Sony\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/ set as SaveData.
[ 5.593572] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFactory_ExtSaveData:176: Directory C:\Users\Sony\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 5.594205] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Sony\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/extdata/
[ 5.594360] Service.FS core\file_sys\archive_extsavedata.cpp:ArchiveFactory_ExtSaveData:176: Directory C:\Users\Sony\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/ set as base for ExtSaveData.
[ 5.594608] Common.Filesystem common\file_util.cpp:CreateFullPath:200: path exists C:\Users\Sony\AppData\Roaming/Citra/nand/data/00000000000000000000000000000000/extdata/
[ 5.597051] Service.APT core\hle\service\apt\apt.cpp:Init:672: Unable to load shared font: C:\Users\Sony\AppData\Roaming/Citra/sysdata/shared_font.bin
[ 5.599699] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:495: GL_VERSION: 1.1.0
[ 5.600595] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:496: GL_VENDOR: Microsoft Corporation
[ 5.601717] Render.OpenGL video_core\renderer_opengl\renderer_opengl.cpp:Init:497: GL_RENDERER: GDI Generic
[ 5.605792] Render video_core\video_core.cpp:Init:35: initialization failed !
[ 5.606942] Core core\core.cpp:Load:85: Failed to initialize system (Error 7)!
Same problem…pls help!!!

Like me you should update your drivers on Nvidia or AMD websites…

I don’t know that much about updating graphic drivers…so can you guide me to where I should go?

Ok, first of all : is your graphic card AMD or Nvidia ?

I checked and it shows intel graphics processor

Which Intel graphics do you have? Or better, what is your full processor name?

Intel ® Core ™ i3 CPU M 370 @2.40GHz 2.40GHz

Intel ® Core ™ i3 CPU M 370 @2.40GHz 2.40GHz

If you don’t have any dedicated graphics, you’re out of luck, because Arrandale HD Graphics provide OpenGL 2.1 max.

I also see that you don’t even have a graphics driver installed, install this:

Official Intel driver webpage

https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-

will it work on windows 10?

It should work on Windows 10 64-bit, don’t worry that it says Windows 7 64-bit, Windows Vista 64-bit.

ok done…
but in the end will pokemon moon work?
if not then can pokemon x or alpha sapphire work?

Citra requires OpenGL 3.3 at minimum, but your graphics are not capable of doing that, so no.

This topic has gone on long enough. Citra requires a 64-bit CPU and a GPU that supports OpenGL 3.3. If your PC doesn’t have any of these, then you will have to upgrade. If your GPU does support OpenGL 3.3, then updating the drivers for it should fix it.