Usually freeze in Pokemon X and Utra Moon

Hi, there is an issue that happens while Im playing Poke X & Ultra Moon. My screen usually freeze while Im using HM moves like Surf, Cut,… And also if I playing around 30-60mins it gonna freeze at anytime anywhere. Well but I can still hear the audio continue playing just the image is freeze. Right now Im always freeze when talking with Elite Four in Pokemon X.

Thank you for your help

System Information

  • Operating System: Windows 10 Education 64bit
  • CPU: Intel core I3-7130U 2.7GHz
  • GPU: Intel HD Graphics 620
  • Citra Version (found in title bar): Canary 1506
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (118.4 KB)

In order to save a copy of the log, follow this guide:

System Information for Support

Client Version                                Canary 1506 HEAD-a77f8cd
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                  
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.


These drivers are outdated, you need to update.

Download from
direct link:

then follow this guide to install it:

After you have installed that you can if you want update further(recommended): (download the .exe this time).

1 Like

Thank, I tried it and it actually worked fine. :grin: Now I can enjoying playing without worry about freeze.

1 Like