Video Core Error (Error 9)


#1

Issue:
Whenever I try to run Pokemon Sun, I see an error pop up saying that Citra encountered an error running the video core. The other issues are similar to mine but I’m kind of a noob and I can’t seem to figure out what to do with the issue I am having

System Information

  • Operating System: Windows 10 Pro 64-bit (10.0, Build 16299
  • CPU: Intel Core i5-2400
  • GPU: Intel HD Graphics
  • Citra Version (found in title bar): Citra Nightly HEAD-a66e458
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Moderator: image removed

Log:
./citra-qt : [ 0.000000] Frontend
citra_qt/main.cpp:CheckForUpdates:414: Unable to start check for updates
At line:1 char:1

  • ./citra-qt 2>log.txt
  •   + CategoryInfo          : NotSpecified: ([   0.000000] F...eck for updat 
     es:String) [], RemoteException
      + FullyQualifiedErrorId : NativeCommandError
    
    

[ 1.827317] Frontend citra_qt/main.cpp:BootGame:552: Citra
starting…
[ 1.849347] Render.OpenGL
video_core/renderer_opengl/renderer_opengl.cpp:Init:488: GL_VERSION: 1.1.0
[ 1.849377] Render.OpenGL
video_core/renderer_opengl/renderer_opengl.cpp:Init:489: GL_VENDOR:
Microsoft Corporation
[ 1.849389] Render.OpenGL
video_core/renderer_opengl/renderer_opengl.cpp:Init:490: GL_RENDERER: GDI
Generic
[ 1.849405] Render video_core/video_core.cpp:Init:35:
initialization failed !
[ 1.849417] Core core/core.cpp:Load:104: Failed to initialize
system (Error 9)!

In order to save a copy of the log, follow this guide: https://community.citra-emu.org/t/how-to-upload-the-log-file/296https://community.citra-emu.org/t/how-to-upload-the-log-file/296

Again, I’m new to this so please help.
Thank you in advance!


#2

Try updating your graphic drivers and I belief the Intel drivers only go up to OpenGL 3.1 so your Intel HD graphics won’t be compatible. as this emulator needs OpenGL 3.3. I ran emulator with the same generation cpu on intel hd graphics 2000 and tried to run a game and got a error message.


#3

Thank you for the help! I will try to update the drivers.