When enable hardware shader game screen freezes

Issue:
when i activate the hardware shader, the game fps is high, but when i enter a mission the screen freezes. I’ve already tested it on the 1970 build canary and the same thing happens

System Information

  • Operating System: Windows 10
  • CPU: Intel (R) celeron(R) CPU 3865U @ 1.80Ghz
  • GPU: intel graphics 610
  • Citra Version (found in title bar): Canary 1970
  • Game: Monster hunter 4u e XX
  • Screenshot of Issue (include the full Citra window including titlebar):

citra_log.txt (45.0 KB)

System Information for Support

Client Version                                 rasp1472w-7dbcf7ab
Operating System                              null
CPU                                           null
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 610
GPU Driver Version                            23.20.16.4849
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

System Information for Support

Client Version                                 rasp1472w-7dbcf7ab
Operating System                              null
CPU                                           null
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 610
GPU Driver Version                            23.20.16.4849
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

nothing changed game screen freeze

We do not support custom builds. Even if you claim you tested on Canary 1970, you are uploading logs from a custom build.

System Information for Support

Client Version                                Canary 1970 HEAD-7ee5bf9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Celeron(R) CPU 3865U @ 1.80GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 610
GPU Driver Version                            23.20.16.4849
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

GPU Driver Version: 23.20.16.4849

This driver is outdated (it’s from 2017), you need to update.

Download win64_25.20.100.6373.zip from: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.9466.exe from: https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30381/a08/igfx_win10_100.9466.exe

thank youuuuuuuuu :slight_smile: work