When evolving a pokemon the screen freezes

when a pokemon evolves the screen freezes, the audio is still heard but the screen freezes
System Information

  • Operating System: Windows 10 Enterprise 2016 LTSB
  • CPU: Intel(R) Core™ i7-7500U CPU @
    2.70GHz 2.90GHz, 12GB ram, 64-bit operating system, x64 processor, 2 main processors, 4 logical processors
  • GPU: Intel(R) HD Graphics 620
  • Citra Version (found in title bar): Citry Nightly 1708
  • Game: Pokemon Omega Ruby

Diagnostic Log
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citra_log.txt (233.1 KB)

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System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

It wasn’t that, the same problem keeps happening

^ This driver is severely out of date. To update, download win64_25.20.100.6373.zip (direct link) from Download Legacy Intel® Graphics Driver for Windows® 10

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After that’s done installing, download and install igfx_win10_100.9466.exe (direct link) from Download Intel® Graphics - Windows® 10 DCH Drivers

If the problem persists after updating your drivers, please upload another log file.

Step 3 I get that it is not supported.

What step are you referring to? Please also upload a screenshot of the error.