Enter a description of your issue here, in full detail.
when i open the game in the intro when the “gem moves” the game stops working
- Operating System: Windows 10 Pro 64 bit
- CPU: Intel Core i3-3220 3.30 GHz
- GPU: Intel ® HD Graphics
- Citra Version (found in title bar): Citra Nightly 1632
- Game: Pokemon Ultra Moon
- Screenshot of Issue (include the full Citra window including titlebar):
Upload your log file as an attachment by dragging & dropping. citra_log.txt (4.0 KB)
In order to save a copy of the log, follow this guide:
I did not find anything wrong in your log file. Please wait for a moderator to assist.
The log file is incomplete. Make sure you follow the steps carefully:
- Open Citra and go to
File>Open Citra Folder and open up the
log folder. Now keep that open in the background.
- Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
- Now upload the log file in this chat.
System Information for Support
Client Version Nightly 1632 HEAD-045efe8
Operating System Windows 10 (10.0)
CPU Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
Graphics API OpenGL 3.3.0
Graphics Renderer Intel(R) HD Graphics 2500
GPU Driver Version 10.18.10.4252
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region -1
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
Citra is currently running on your processor’s integrated graphics. Are you sure you don’t have a dedicated GPU connected to your pc? If not, follow these steps to update your iGPU’s drivers:
Download win64_188.8.131.5261.zip (direct link) from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-?product=65693
Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
Furthermore, since you have an older iGPU, you may need to turn of
New 3DS Mode in
Emulation>Configuration>System to prevent random freezing/crashing from happening. If that doesn’t work, please use this older citra version until you upgrade your hardare:
Download citra-windows-mingw-20191214-ddb7ead.7z (direct link) from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.