When i open pokemon ultramoon citra crashes

Enter a description of your issue here, in full detail.
when i open the game in the intro when the “gem moves” the game stops working

System Information

  • Operating System: Windows 10 Pro 64 bit
  • CPU: Intel Core i3-3220 3.30 GHz
  • GPU: Intel ® HD Graphics
  • Citra Version (found in title bar): Citra Nightly 1632
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (4.0 KB)

In order to save a copy of the log, follow this guide:

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra and go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

citra_log.txt (24.1 KB)

System Information for Support

Client Version                                Nightly 1632 HEAD-045efe8
Operating System                              Windows 10 (10.0)
CPU                                                   Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 2500
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

Citra is currently running on your processor’s integrated graphics. Are you sure you don’t have a dedicated GPU connected to your pc? If not, follow these steps to update your iGPU’s drivers:

Download win64_15.33.53.5161.zip (direct link) from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-?product=65693

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, since you have an older iGPU, you may need to turn of New 3DS Mode in Emulation>Configuration>System to prevent random freezing/crashing from happening. If that doesn’t work, please use this older citra version until you upgrade your hardare:
Download citra-windows-mingw-20191214-ddb7ead.7z (direct link) from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.