When I start pokemon ultra sun in citra canary, the game freezes but the game still continues on the background

Citra Support
#1

Issue: Hello, I have a problem with pokemon ultra sun in citra canary and this problem only occurs in pokemon not in other games. First ,as I open my game file in the game itself ,the game freezes for 5 to 10 seconds and then a black screen appears but I can hear the background music and all the functioning of buttons properly. I even tried to turn off the ‘Hardware Shader’ but still the same problem.
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10, 64-bit

  • CPU: Intel(R) Core™ i3-10110 CPU @ 2.10GHz

  • GPU: Intel(R) UHD Graphics

  • Citra Version (found in title bar): Citra Canary 2016

  • Game: Pokemon Ultra Sun
    citra_log.txt (5.6 KB)

  • Screenshot of Issue (include the full Citra window including titlebar):

    2022-01-09
    2022-01-091920×1080 84.6 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Then why am I facing this issue ?

#4

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#5

citra_log.txt (43.9 KB)

#6

System Information for Support

Client Version                                Canary 2016 HEAD-c14f7db
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.