Why does my citra program not respond after attempting to load a game?

Issue: Why does my citra program not respond after attempting to load a game?
Enter a description of your issue here, in full detail.
I attempted to load my game file however it does not respond.

System Information

  • Operating System: Windows 7
  • CPU: AMD Athlon™ II X3 445 Processor 3.10 GHz
  • GPU: ATI Radeon HD 4200
  • Citra Version (found in title bar): 1389
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
[ 0.007512] Config core/settings.cpp:LogSettings:74: Citra Configuration:
[ 0.007556] Config core/settings.cpp:LogSetting:70: Core_UseCpuJit: true
[ 0.007579] Config core/settings.cpp:LogSetting:70: Renderer_UseGLES: false
[ 0.007601] Config core/settings.cpp:LogSetting:70: Renderer_UseHwRenderer: true
[ 0.007625] Config core/settings.cpp:LogSetting:70: Renderer_UseHwShader: true
[ 0.007647] Config core/settings.cpp:LogSetting:70: Renderer_ShadersAccurateGs: true
[ 0.007669] Config core/settings.cpp:LogSetting:70: Renderer_ShadersAccurateMul: false
[ 0.007690] Config core/settings.cpp:LogSetting:70: Renderer_UseShaderJit: true
[ 0.007712] Config core/settings.cpp:LogSetting:70: Renderer_UseResolutionFactor: 1
[ 0.007734] Config core/settings.cpp:LogSetting:70: Renderer_VsyncEnabled: false
[ 0.007756] Config core/settings.cpp:LogSetting:70: Renderer_UseFrameLimit: true
[ 0.007778] Config core/settings.cpp:LogSetting:70: Renderer_FrameLimit: 75
[ 0.007801] Config core/settings.cpp:LogSetting:70: Renderer_PostProcessingShader: none (builtin)
[ 0.007826] Config core/settings.cpp:LogSetting:70: Renderer_FilterMode: true
[ 0.007851] Config core/settings.cpp:LogSetting:70: Stereoscopy_Render3d: 0
[ 0.007873] Config core/settings.cpp:LogSetting:70: Stereoscopy_Factor3d: 0
[ 0.007895] Config core/settings.cpp:LogSetting:70: Layout_LayoutOption: 0
[ 0.007917] Config core/settings.cpp:LogSetting:70: Layout_SwapScreen: false
[ 0.007939] Config core/settings.cpp:LogSetting:70: Audio_EnableDspLle: true
[ 0.007960] Config core/settings.cpp:LogSetting:70: Audio_EnableDspLleMultithread: false
[ 0.007982] Config core/settings.cpp:LogSetting:70: Audio_OutputEngine: auto
[ 0.008004] Config core/settings.cpp:LogSetting:70: Audio_EnableAudioStretching: true
[ 0.008025] Config core/settings.cpp:LogSetting:70: Audio_OutputDevice: auto
[ 0.008047] Config core/settings.cpp:LogSetting:70: Audio_InputDeviceType: 0
[ 0.008069] Config core/settings.cpp:LogSetting:70: Audio_InputDevice: Default
[ 0.008091] Config core/settings.cpp:LogSetting:70: Camera_OuterRightName: blank
[ 0.008112] Config core/settings.cpp:LogSetting:70: Camera_OuterRightConfig:
[ 0.008134] Config core/settings.cpp:LogSetting:70: Camera_OuterRightFlip: 0
[ 0.008156] Config core/settings.cpp:LogSetting:70: Camera_InnerName: blank
[ 0.008177] Config core/settings.cpp:LogSetting:70: Camera_InnerConfig:
[ 0.008199] Config core/settings.cpp:LogSetting:70: Camera_InnerFlip: 0
[ 0.008220] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftName: blank
[ 0.008242] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftConfig:
[ 0.008264] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftFlip: 0
[ 0.008297] Config core/settings.cpp:LogSetting:70: DataStorage_UseVirtualSd: true
[ 0.008319] Config core/settings.cpp:LogSetting:70: System_IsNew3ds: false
[ 0.008340] Config core/settings.cpp:LogSetting:70: System_RegionValue: 1
[ 0.008362] Config core/settings.cpp:LogSetting:70: Debugging_UseGdbstub: false
[ 0.008387] Config core/settings.cpp:LogSetting:70: Debugging_GdbstubPort: 24689
[ 0.408994] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.846676] Frontend citra_qt/main.cpp:GMainWindow:166: Citra Version: Canary 1389 | HEAD-f14d36d
[ 0.885353] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/DienEm/Downloads/pokemon-alpha-sapphira—pokemonerdotcom.3ds
[ 0.885774] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/DienEm/Downloads/pokemon-alpha-sapphira—pokemonerdotcom.3ds
[ 0.885844] Service.FS core/file_sys/ncch_container.cpp:Load:174:

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (19.5 KB)

System Information for Support

Client Version                                Canary 1389 HEAD-f14d36d
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               ATI Radeon HD 4200 
OpenGL Version                                3.3.9
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.

citra_log.txt (4.0 KB)

System Information for Support

Client Version                                Canary 1389 HEAD-f14d36d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (4.0 KB)

System Information for Support

Client Version                                Canary 1389 HEAD-f14d36d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

You GPU is too old for citra, you may be able to run a game by disabling ‘Enable Hardware Shader’ or ‘Enable Hardware Renderer’ before launching a game albeit at low speeds.