In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.
I got this error when installing the latest update: “Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer’s manufacturer. Setup will exit.”
What is your laptop called? Should say on a sticker somewhere, usually underneath. Include model number.
For example I’m on a laptop called HP Pavilion Dm4-1160eo. There is also serial number but I think you get the gist.