YUZU controller doesn't work

I’m running a game and it tells me to click a button . I can do nothing , any key on keyboard doesn’t work .

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Make sure that the emulated controller is “plugged in”. Go to Emulation > Configure > Controls and check that Connect Controller in the top left has its green square.

I’m preety sure that it is pluged in .

Which game is it? Some require specific input emulation, Pokémon Let’s Go will only run in handheld mode for example.

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Yup this is the only Pokemon game who needs handheld mode to work.

yeah it is pokemon let’s go , how can i run this handheld mode?

It is named Undocked.

i’ve undocked it and it still don’t work

Can you show a pic of how you have it now?

and i can do nothing

Use Handheld instead of dual joycons.