Zelda: ocarina of time 3d freezing

Citra Support
#1

Issue:
when i play ocarina of time it randomly freezes and crashes

System Information

  • Operating System: windows 10 x64
  • CPU: Intel(R) Core™ i5-9400F CPU @ 2.90GHz 2.90 GHz
  • GPU: NVIDIA GeForce GTX 760
  • Citra Version (found in title bar): Citra canary 1977
  • Game: zelda ocarina of time 3d
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra
    citra1920×1042 178 KB

Diagnostic Log
citra_log.txt (13.4 KB)

#2

System Information for Support

Client Version                                Canary 1977 HEAD-6c8837b
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 760/PCIe/SSE2
GPU Driver Version                            466.77
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

activating the option did not change anything

#4

Try disabling the Disk Shader Cache in Emulation>Configuration>Graphics>Advanced Tab. If it still crashes afterwards, upload another log file.

#5

still not working and it freezed even earlier than before
citra_log.txt (20.2 KB)

#6

System Information for Support

Client Version                                Canary 1980 HEAD-ffe9bf4
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 760/PCIe/SSE2
GPU Driver Version                            471.11
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#7

anyone to help me i really want to play this game

#8

Try launching your game on a portable Citra build. This would rule out any issues with your regular Citra installation:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) (.tar.gz can be extracted natively on MacOS) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.

#9

still not working
citra_log.txt (5.0 KB)

#10

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#11

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#12

citra_log.txt (13.2 KB)
here is a better log file and i’m going to try to better explain the issue:
what happens is that when i play the game each time i can play the game a bit more until it crashes and the times that i could actually play a bit i seen that items don’t appear

#13

System Information for Support

Client Version                                Canary 1982 HEAD-40f8fcf
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            471.41
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#14

The log file you uploaded is not from the portable build we set up. Please upload a log file using that build.

#15

now it should work
citra_log.txt (18.0 KB)

#16

System Information for Support

Client Version                                Nightly 1719 HEAD-dfd7926
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            471.41
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#17

At this point, I’d recommend redumping your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

#18

but i’m not able to do that for two reasons :
1- my 3ds sd card is damaged and now stuck in read only
2- i lost my game

#19

1- Buy a new SD-Card (Almost any SD-Card will do).
2- Find it or buy another one.
There isn’t much else to this.

#20

Maybe you’ve been using savestate for a long time. Try saving and loading in game menu (not in emulator savestate), this is how I fixed it here